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Contact

Company details

Maxton Design sp. z o. o. Podlesie 26, 32-830 Wojnicz (POLAND)
  • Tax Identification Number: PL7831852502
  • National Court Register: 0000955679
  • REGON: 521309872
  • Account Number: PL03 1050 1562 1000 0090 3308 8734
  • SWIFT/BIC: INGBPLPW

Customer service office

+48 14 307 06 04

Mo. - Fr. 8:00 - 16:00 (UTC+01:00) Sarajevo, Skopje, Warsaw, Zagreb

Frequently asked questions

Products

Can I order a product offered by another manufacturer?

We develop Maxton Design products in-house, ensuring that they are original and fit specific car models. We do not copy other companies’ designs.

If you are looking for a part that is not yet in our range, you can submit a proposal for a new project using the request form. We will review your request, but we cannot guarantee that work will begin or when the product will go on sale.

Can I order a custom modification of a product?

Our products are made from established designs and moulds, so we do not offer custom structural modifications to order.

Available material and finish options depend on the specific product. Before buying, check the product description to make sure the selected version meets your expectations.

Can a splitter cause problems during installation?

Correct fitment and installation depend on the product being compatible with the car and on following the installation instructions.

Before you start, check that you have chosen a part designed for the exact version of your car. If you have any doubts about fitment or installation, contact us before starting work.

Will a product designed for another model fit my car?

Do not assume that a part designed for another model or version will fit your vehicle. We design our products for specific car models and versions.

Before buying, check the compatibility information on the product page. Pay particular attention to the generation and model year, body type, bumper version and styling packages.

Information on whether the product can be used on other models or versions is provided in the product description. If you are unsure about fitment, contact us with your car’s details and a link to the selected product.

Are you planning products for my car?

If you cannot find suitable products in our range, you can submit a proposal for a new project using the request form.

Provide the make and model year of your car, attach photos of the front, sides and rear, and describe the part you are looking for. We will review your request and let you know whether we plan to start the project. Submitting a request does not guarantee that the product will go on sale.

Do products come with any additional documents?

If you cannot find suitable products in our range, you can submit a proposal for a new project using the request form.

Provide the make and model year of your car, attach photos of the front, sides and rear, and describe the part you are looking for. We will review your request and let you know whether we plan to start the project. Submitting a request does not guarantee that the product will go on sale.

Where are Maxton Design products made?

All our products are made in Wojnicz, Poland. Local production gives us control over every stage of the manufacturing process and allows us to maintain the high quality of our products.

Orders and processing

How can I check my order status?

You can check your order status in the Customer Panel or via the link in the message you received about your order.

If you cannot check the status, did not receive the message or need more information, write to sales@maxtondesign.eu. Include your order number and the email address used for the purchase.

Can I change the product or details in my order?

If you want to change the product, quantity or delivery address, contact us immediately with your order number and the change you need.

We will check whether the change is still possible at the current stage of processing. Please do not place a new order until we have told you how to proceed with the first one.

Can my order be processed faster?

Processing time depends on the availability of the selected product, the production process and current production workload. Unfortunately, we are unable to offer expedited order processing.

Can I cancel my order?

If you want to cancel your order, contact us as soon as possible with your order number.

Please wait for our team to confirm the cancellation. If payment has already been taken, we will let you know the next steps for your refund. Cancelling an order does not limit your consumer rights under applicable law.

Where can I find the documents for my order?

All documents related to your order, including final invoices and corrective invoices, are available in the Customer Panel after you log in to your account.

Payments

Will I receive a payment confirmation?

After placing your order, you will receive a message confirming it. Information about the payment status depends on the payment method chosen and how the transaction went.

If the funds have been taken but the order still shows as unpaid, please contact us. Include your order number and the transaction date.

Are payments in the shop secure?

Yes, payments in our shop are secured. When placing an order, use the payment methods available at checkout and follow the payment provider’s instructions.

If the transaction was interrupted or you are not sure whether the payment went through, check your order status and your bank statement. Do not repeat the payment until you are sure the previous transaction was not completed.

What payment methods are available?

We accept the following payment methods:

  • Credit/debit cards: Visa, Mastercard, American Express, Maestro, UnionPay
  • Wallets: Apple Pay, Google Pay
  • Local payment methods: Bancontact, Bizum, BLIK, iDEAL | Wero, MobilePay, Przelewy24
  • PayPal
  • Traditional bank transfer
  • Shop Pay (Shopify)

Available payment methods may vary depending on the delivery country, currency and purchase method. You will see the current list of options when placing your order. Before confirming, check the available methods and any additional payment terms.

What should I do if my payment was not accepted?

Check the message from the payment provider, your available funds and your card or online banking settings.

If the funds have been taken but the order still shows as unpaid, do not repeat the payment straight away. Contact us with your order number, the transaction date and the payment method. Do not send us your full card number or CVV code.

What currency can I pay in?

Available currencies are shown when you place your order. If you pay from an account in a different currency, your bank or payment provider may apply its own exchange rate and charge additional fees.

Before confirming the transaction, check the payment amount and currency.

Shipping and delivery

Can I pay cash on delivery?

We do not currently offer cash on delivery. You can see the available payment methods when placing your order.

Which countries do you ship to?

We ship our products to practically anywhere in the world. Shipping availability depends on the delivery country and the transport options for the specific product.

Enter your delivery address when placing your order to see the available shipping options. If you cannot select your country, contact us with your country and postcode and we will check whether delivery is possible.

How long does delivery take?

We ship our products to practically anywhere in the world. Shipping availability depends on the delivery country and the transport options for the specific product.

Enter your delivery address when placing your order to see the available shipping options. If you cannot select your country, contact us with your country and postcode and we will check whether delivery is possible.

How much does shipping cost?

Shipping costs depend on the country and the size and weight of the parcel.

Check the cost in your basket after entering your delivery address, before paying for your order. If the cost is not displayed or you cannot select a delivery option, contact us with your country, postcode and the products you want to order.

Installation and instructions

Can I have a product installed at Maxton Design’s premises?

Installation of selected products is possible at our premises in Wojnicz by prior appointment.

Call +48 14 307 06 04 and give your car model and the product name to confirm availability, price and date of the service.

Can all products be installed at Maxton Design’s premises?

Not all products and finish types qualify for installation at our premises. Whether we can provide the service depends on the type of part and the preparation required.

Before booking a visit, contact us to confirm whether we can install the selected product.

Where can I have Maxton Design products installed?

You can have products installed at Maxton Design’s premises, if the service is available, or at a workshop specialising in fitting aerodynamic parts.

Before your visit, check with the workshop whether it has experience fitting the selected part, whether it also does any required painting, and what the service costs.

How long does installation take?

Installation time depends on the type of part, the car’s construction and the scope of work. Depending on the products chosen, installation can take from about 30 minutes to 3 hours for a complete package.

We can give you an exact installation time once we know which products are to be installed.

If you plan to have the installation done at our premises, contact us before your visit to agree on the expected time and scope of the service.

Where can I find the installation instructions?

Installation instructions are provided for the relevant products. Check the materials included with your order and the Installation Instructions section.

Before starting work, make sure the instructions apply to your exact product and car version. If installation requires specialist tools or experience, consider using a professional workshop.

Returns and complaints

How do I file a complaint?

You can file a complaint via the Customer Panel or by emailing complaints@maxtondesign.eu.

Include your order number, the product name, a description of the problem and how you would like it resolved. If possible, attach photos to help us assess the situation.

Once we receive your report, we will let you know how we will proceed.

What information should I prepare for a complaint?

To help us process your report, have your order number, the product name and a description of the problem ready. If possible, attach photos showing the non-conformity or damage.

If the problem concerns fitment or installation, information about your car’s model, model year and version, along with photos of the part on the vehicle, will also help. If you do not have all the information, contact us and we will help you decide on the next steps.

What should I do if the product arrived damaged?

Take photos of the packaging, protective materials and the damaged product. Keep the packaging until the matter is resolved.

If possible, report the damage to the carrier and have a damage report drawn up. Then contact us by emailing complaints@maxtondesign.eu. Include your order number, describe the problem and attach photos.

How do I return a product?

If you want to withdraw from a distance contract, check the return policy and submit a withdrawal statement according to the applicable procedure. You can use the return function in the Customer Panel or the form indicated in the return procedure.

Consumers generally have 14 days from receiving the product to withdraw from a distance contract, subject to statutory exceptions. After submitting the statement, the product must generally be sent back within a further 14 days.

Before sending the product back, please read the return instructions and the information about the return address. Please note that we do not offer free returns, so arranging and paying for return shipping is the customer’s responsibility.

How long does it take to process a complaint or a refund?

Complaint: For a consumer complaint about goods not conforming to the contract, the seller should respond within 14 days. This period applies to the response to the complaint, not automatically to the completion of every repair or replacement.

Refund: If you withdraw from a distance contract, the payment is refunded in accordance with applicable law. In certain cases, the seller may withhold the refund until it receives the returned goods or proof that they have been sent back. How long it takes for the refunded funds to appear in your account also depends on the payment provider used for the order and the payment method chosen.

If you want to check the status of a specific case, contact us with your order or case number.