Refund policy

        Entitlement to Withdraw from the Contract

1.       In the case of the sale of a single Goods, the deadline for withdrawal from the contract expires after 14 days from the date on which the Client took possession of the Goods or on which a third party other than the carrier and designated by the Client took possession of the Goods (in the case of the purchase of multiple Goods - when the last Good comes into possession).

2.       In the case of the purchase of Goods that are delivered in batches or parts, the term for withdrawal from the Contract shall expire 14 days after the date on which the Client took possession of the last batch or part or on which a third party other than the carrier and designated by the Client took possession of the last batch or part of the Goods.

3.       In the case of a contract subject to regular delivery of Products for a fixed period of time, the period for withdrawal from the contract shall expire after 14 days from the date on which the Client took possession of the first of the products, or on which a third party other than the carrier and indicated by the Client took possession of the first of the products.

4.       In order to exercise your right to withdraw from the contract, you must inform Maxton Design spółka z ograniczoną odpowiedzialnością, ul. Podlesie, 32-830 Wojnicz, e-mail: sales@maxtondesign.eu, phone No.: +48 14 307 06 04 about your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by mail, fax or e-mail). You can use the model withdrawal form (available at: https://maxtondesign.pl/pol-returns-and_replacements.html), but it is not mandatory. In order to comply with the deadline for withdrawal from the contract, it is sufficient for you to send information on the exercise of your right of withdrawal before the expiry of the deadline for withdrawal from the contract.

5.       In order to identify the details of the customer returning the goods and the goods themselves, the customer is asked to provide a document enabling identification in any form in the return shipment. The document enabling identification may be a return form, order number, invoice number, customer data placing the order including an email address or other. If the identification document is not provided in any form, handling and implementation of the return may be impossible, which may result in delay or rejection.

6.       The Consumer's right to withdraw from the Contract is excluded, under the circumstances provided for in Article 38 of the Law on Consumer Rights, in particular, in the case of:

a.         provision of services, if the Seller has performed the service in full with the express consent of the Consumer, who was informed before the start of the service, that after the performance of the Seller will lose the right to withdraw from the Contract;

b.       the Contract, in which the price or remuneration depends on fluctuations of the financial market, over which the Seller has no control, and which may occur before the end of the period for withdrawal;

c.        the Contract, in which the object of services is a non-refabricated Product, produced to the Consumer's specifications or serving to meet his individualized needs;

d.       the Contract, in which the subject matter of the provision is an item delivered in a sealed package that cannot be returned after opening the package for health or hygiene reasons, if the package has been opened after delivery;

e.        the Contract, in which the subject matter of the performance are things which after delivery, due to their nature, are inseparable from other things;

f.        the Contract, in which the Consumer expressly requested that the Seller come to him to perform urgent repair or maintenance; if the trader provides additional services other than those requested by the Consumer, or provides Goods other than spare parts necessary for repair or maintenance, the right of withdrawal shall be granted to the Consumer with respect to additional services or Goods;

g.       the Contract concluded through a public auction;

h.       the Contract for the supply of digital content which is not recorded on a tangible medium if the performance has begun with the Consumer's express consent before the end of the period for withdrawal and after the trader has informed him about the loss of the right of withdrawal;

7.       In the event of withdrawal from a Contract concluded remotely, the Contract is considered not concluded. What the Parties have provided shall be returned unchanged (originally packed, with protective foil, if any), unless the change was necessary to determine the nature, characteristics and functionality of the Goods. The return should be made immediately, no later than 14 days after the submission of the document of withdrawal from the contract. The purchased Products should be returned to the Seller's address.

8.       The Seller shall immediately, but no later than within 14 days from the date of receipt of the Consumer's statement of withdrawal from the Contract return to the Consumer all payments made by him, including the cost of delivery of the Goods. The Seller shall refund the payment using the same method of payment used by the Consumer, unless the Consumer agrees to a different method of refund, which method will not incur any cost to the Consumer. The Seller may withhold reimbursement of payments received from the Client until it receives the item back or the Client provides proof of its return, whichever event occurs first, unless the Seller has offered to collect the item from the Client itself.

9.       If the Consumer has chosen a method of delivery of the Goods other than the cheapest ordinary means of delivery offered by the Seller, the Seller shall not be obliged to reimburse the Consumer for any additional costs incurred by the Consumer.

10.    The Client shall bear only the direct cost of returning the Goods, which may amount to a maximum of PLN 4000, unless the Seller has agreed to bear this cost.